TRAINING & CONSULTING

Harnessing the power of a management team and encouraging the full potential of leaders is often difficult. Our management training series strives to empower the individual and the entire management team.

Meetings focus on: implementing systems and standards, holding accountability & encouraging acknowledgement, developing best practices, enhancing management styles, and empowering employees.

An unfortunate aspect on the hospitality industry is theft. It is a very costly threat to businesses' bottom line. When outside investigator support is required, EyeSpy can provide trusted private investigators to perform a discreet official investigation that includes an onsite visit and comprehensive report. Like a police report, these reports can be used legally to terminate employment and are also admissible in court should a civil trial occur.

Building a positive culture involves establishing standards and acknowledging when a job is well done. Setting expectations and creating accountability can only be achieved if employees have the documentation that clearly defines their duties and responsibilities. The easier one can see the expectations, the more likely they are to exceed them.

Customized operation manuals and company handbooks focus on your sequence of service and hospitality standards. In their development, we share best practices and offer suggestions for scheduling, cost-control methods, and training methods. We constantly revise our material to meet current local legislation as well as industry standards and trends.

EyeSpy evaluations allow you and your team to focus on areas of improvement and ways of supporting each other. Personalized training offers operationally specific suggestions for improving sales, customer service, and staff morale.

Through interactive trainings with role-play, participant presentations, and group discussion we facilitate problem solving, and developing ways of enhancing the guest experience, the employee experience, and the bottom line.

The laws on sexual harassment are intricate and constantly evolving. Complying with the state of California's mandatory training guidelines (CA- Assembly bill 1825) is not only viewed favorably should litigation occur but also establishes clear company guidelines and raises awareness around unlawful and often inappropriate behavior. Interactive trainings with role-play, situational questions, and answer sessions are the most effective way of educating your employees and ensuring a comfortable and respectful work environment.