EVALUATION SERVICES

We customize forms for all levels of restaurant dining from quick casual to white tablecloth. Every aspect of the experience is observed from the hostesses greeting to the manager's farewell. The detailed evaluations measure the sequence of service and provide comments on all elements of the visit including ambiance, time-to-table, up-selling, product knowledge, specials presentations, management interactions, as well as any establishment specific focus.

The restaurant and bar experience are different. Individualized evaluations allow for the measurement and observation of the more unique parts of the bar experience. Because there is more cash handling and greater opportunity for employees to act in their own best interest trained evaluators are the best way to ensure that standards are upheld. Bar audits focus on proper pouring procedures, cash handling, beverage presentation, favoritism, menu and liquor knowledge, as well as the customer experience.

Each employee that the hotel guest comes in contact with has the opportunity to enhance and personalize the guest experience. The graciousness and professionalism of bellmen, and room service attendants establish the tone for the entire visit. The response of the concierge, housekeeping and front desk can capture a guest permanently.

Providing feedback on the room appearance, property amenities, and the service of each employee, along with suggestions for enhancing the guests' stay are the focus of our hotel evaluations.

The personalized and private natures of spa treatments make it almost impossible to know what happens in the private therapy session…unless the guest is an evaluator.

Our evaluations not only quantitatively measure the quality of the experience, they also include comments from our evaluators - who are often frequent spa visitors and industry practitioners. Feedback is provided on the reservation, check-in, cleanliness, treatment, and departure as well as the personalized nature of each service. The goal is to ensure that professionalism, hospitality, and a restorative mind-set are at the heart of the guest experience.

Our evaluations support all hospitality businesses including movie theaters, racetracks, wineries, medical facilities, and virtually all other service-oriented businesses. Our personalized service that allows us to support any business considers their guests' experience a priority.