I run two restaurants, one in Los Angeles and one in San Francisco. I can not be in my restaurants as often as I like and thus must find ways to understand my business from a bit of a distance.EyeSpy is an extremely helpful tool. The reports bring a level of detail from which I can truly understand the evaluator’s experience. On many occasions I have had a specific concern about service. I have seen this point addressed in a report. Used the report as a tool to communicate the concern to the restaurant management and then seen the issue resolved in a following report. I have seen liquor costs go up before reading a report that stated that the drinks tasted strong and I have seen food costs drop before reading a report that complained of small portions. From my EyeSpy reports it completes a circle of information including financials, my own
observations and management feedback. This circle of information allows me to understand how my restaurants are operating and ensure that they will continue to be successful into the future.Further, EyeSpy, has very good custumer service of its own, you can always tell when a restaurant person starts another type of business. The web site is very useful and the prices are reasonable.
AJ Gilbert – Owner
Luna Park Restaurants, CA